FAQs
What is your return policy?
We are unable to offer refunds for change of mind. An item can be returned within 30 days of the purchase date if it is received in as-new condition (sealed if originally so, no scuffs, dents or wear etc.) for an exchange or store credit. Please note the value of the store credit / exchange is only for the value of the item returned and does not include the value of shipping. If the item needs to be shipped back to Perimeter, this is to be done at the customer’s expense, and it is the customer’s responsibility to correctly package the item so it is not damaged in transit. Sale items are firm sale and cannot be returned.
How do I exchange an item?
If your return matches the criteria above, just send us an email via hello@perimeterbooks.com stating the reason for your exchange, and we’ll go from there.
How are your orders shipped?
See Shipping Info for all the details.
What is your pre-order policy?
For forthcoming or temporarily out of stock titles, Perimeter will list the pre-order status in the product title and at the top of the product description, and give an estimate for when the book is due to arrive with us from the publisher.
Please note that the given timeframes are estimates only. We rely on information provided to us by publishers, distributors, printers, and freight companies to make these timeframes. Perimeter endeavours to give the most accurate timeframe possible, but delivery times can be subject to delays – be it printing, shipping or customs delays – that are outside of our control.
Pre-orders are subject to the same conditions as regular sales. We do not offer refunds for change of mind, but can issue a store credit or exchange if you would like to cancel your pre-order. We are always happy to make suggestions for replacement titles!
On the rare occasion that a title is no longer able to be supplied, Perimeter will arrange a refund, exchange, or store credit for the order.
If you have made a pre-order and have any questions about your order, feel free to contact us at hello@perimeterbooks.com or +61 3 9484 8101.
What if I am ordering other books along with a pre-order?
If one or more titles in your order are listed as a pre-order, we will safely hold the rest of your order at Perimeter Books until all titles in your order are ready to ship together. Sending all items in one shipment reduces wastage of packing materials, strain on postal systems / infrastructure and excess postal costs.
We understand there may be time constraints involved with receiving an order, so if you would prefer that we send in-stock items separately (with pre-ordered items to follow), please get in touch with us at hello@perimeterbooks.com and we can arrange a split shipping fee.
Do you take submissions for stocking books?
We always love to see what’s going on in the world of publishing (big and small), so if you would like to share your publications with us, you can complete this submission form here. Please read the terms and conditions carefully before submitting. Publications that are sent to us without a submission form will not be considered. Please note that as we specialise in art, photography and design books, the majority of fiction / poetry books that are submitted are not quite right for us here at Perimeter.
Do you stock secondhand books?
No.
Are you a printing service?
Nope! We are a publisher, not a printer (often confused). While we work with printers to produce our books, we do not work with printing equipment ourselves, and cannot provide quotes or advice on printing projects.
Do you take submissions for publishing work?
Again, we love to see what people are working on, so we encourage you to send through potential publishing projects to hello@perimetereditions.com. Due to the high volume of submissions we receive, we can only respond to those we are interested in learning more about.
Can you offer feedback on my publication / project?
While we always love chatting books, we’re a Very Small Team trying to Get A Lot Done. As such, we often don’t have the time to give detailed feedback on publications, book proposals or art / photography projects.
For institutions and artists, more in-depth consultations with Perimeter co-director Dan Rule can be arranged. Please email hello@perimeterbooks.com for a quote.
I’m looking for a particular book – what if I can’t see it on your website?
Contact us via hello@perimeterbooks.com or +61 3 9484 8101. Depending on the book, we may be able to order it in for you, or it may be still on its way to the shop.
I’m a retailer who would like to stock your books – how do I go about this?
For wholesale enquiries within Australia and NZ, please contact hello@perimeterdistribution.com. You can find our full distribution catalogue at Perimeter Distribution. For all other territories looking to stock Perimeter Editions titles, please contact Idea Books.